EXCHANGE, CANCELLATION AND REFUND POLICY

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ORDER & PAYMENTS :-

At Ethnic Rajasthan, we continuously strive to make online shopping a delightful experience for you.

We accept worldwide orders with an exception of a few places where our shipping partners may not deliver. Please check the eligibility for shipping in your country/area at the checkout.
All our orders are processed from our manufacturing unit in Jaipur, Rajasthan.
The deliveries will be dispatched to the shipping address recorded at the time of order checkout.
COD orders can be cancelled within 24 hrs of placing the order or before the dispatch of order. However, cancellation directly through the website is not possible. Please call us on 7726055682 or write to us at ecom@ethnicrajasthan.com to request the cancellation. For COD orders we dispatch only after confirmation through message or call.

Payment Terms & Modes :-

For domestic orders, we accept all major debit & credit cards, net banking options as well as payments through recognized eWallets and UPI.
For domestic orders, we also offer a Cash on Delivery (COD) payment option However, COD is available in selected pin codes within India. Please note that we offer the Cash on Delivery option for the maximum of ₹10,000 total order value.
For all International transactions, we only accept prepaid orders. We accept payment via major credit cards including Mastercard, American Express, and Visa. The payments can also be made via secured payment gateways like Razorpay.
In case of any credit notes issued for returns/exchanges must be used all at once within 90 days of receipt of the credit note via email. Please note that the credit note is only applicable for use on our official website.

Shipping & Delivery :-

It is our sincere endeavour to offer you quick and hassle-free delivery. We partner with registered and trusted courier partners to ship your orders within India as well as overseas. Shipping timelines, however, may vary for varied products. Please refer to the product descriptions page to check each product’s estimated delivery time.

Domestic Shipping :-

We provide free shipping within India for all Prepaid & Cash on Delivery (COD) orders above ₹1000

International Shipping :-

For international orders, the shipping fee is based on the total weight/ volumetric weight (which ever is higher) of the parcel that is calculated at the end of the order checkout. Please note that the weight for international shipping is charged per 500 gms, i.e. in case, the accumulated parcel weight is 1.25 gms, the shipping will be charged for 1.5 gms.
In International orders, the duties & taxes if any, are not included in your order. They are applicable over and above the shipping charges paid at checkout.
It is important to note that many countries charge import duties on shipped items that are levied at the time of port entry. The charges greatly differ based on the type of products imported and the destination country’s import duty policies. We bear no control over these charges and cannot estimate their cost, hence, if you, too, are unsure, we would highly recommend you to avail full information via your local customs office for duties and taxes if any before you place an order.
Customers are liable to pay the applicable charges directly to the shipping/courier agency at the time of delivery. In case, the customer refuses or does not pay for these charges in any circumstances or does not accept the delivery, no refunds will be entertained from our end.

Delivery Timelines & Information :-

We strive to dispatch all domestic orders within 2-5 days of order confirmation.
International orders are also dispatched within 7-10 days of order confirmation.
After the order confirmation, the customer receives a unique tracking identity number on their registered email . The customer can track the status of the order delivery on the courier partner’s official website using the tracking number.
We partner with third-party courier/shipment agencies to deliver your orders. Hence, we request you to properly check the package and make a video while receiving the package and unboxing the shipment so that in case of any issues related to parcel damages, missing items, etc., we can use the video recording as proof to settle the disputes.
In case, there is a 10-15 day delay in order dispatch due to any unforeseen circumstances, our team will inform the customers through message or mail.
As mentioned, we try to process the orders quickly so that they can reach you in time, there may be certain delays in deliveries that are out of our control. Such unavoidable delays may be a result of:

Political unrest in the area/country like strikes, Govt. directed lockdowns, city/state/countrywide activity shut-downs (bandhs), etc.
Poor weather conditions like excessive rainfall, severe air pollution, etc.,
Natural disasters like floods, earthquakes, etc.
Other unforeseen circumstances.
Kindly note that Sundays and Public/Gazetted Holidays are not set as working days for standard deliveries.

Cancellation by Customer :-

Prepaid orders, once placed can be cancelled within 24 hours and the amount will be refunded within 48 to 72 hours. If an order is cancelled after the dispatch then the order will be cancelled but a credit note of the same amount will be issued. However if the customer wants the refund then the buyer would have to bear the shipping costs, as decided by Ethnic Rajasthan and refund will be made after deducting shipping cost.
COD orders can be cancelled within 24 hours of placing the order. However, cancellation directly through the website is not possible. Please call us on 7726055682 or write to us at ecom@ethnicrajasthan.com to request the cancellation.

Cancellation by Ethnic Rajasthan :-

The Ethnic Rajasthan team reserves the right to cancel and/or not accept certain orders due to various reasons.

Cancellation or non-acceptance of customer orders may be for reasons including but not limited to; faulty product listing/pricing, availability of the product/raw materials to make the product, and detection of any payment-related issues that may also involve any anticipated fraudulent practices.
We reserve the right in our sole and absolute discretion to refuse to accept or cancel any order for any reason mentioned above or otherwise.
For COD orders, we seek confirmation before dispatching the order. We may contact the customer via registered email Id or contact number for the same. If there is no response from the customer for 2-3 days, the order gets cancelled.
In some situations of unusual activity, we may demand additional verification or information prior to accepting customer orders. We may contact the customer via registered email Id or contact number for the same.
We duly inform the customer about the partial or complete cancellation of their order via their registered contact details with us.
In case of cancellation of prepaid orders from our end wherein the customer has been charged the order amount, we reverse back the charged amount to the customer in their registered bank account.
While placing the order, the customer agrees to accept Ethnic Rajasthan’s decision regarding the cancellation as final and does not dispute it under any circumstances.

Exchange & Returns :-

We are committed to maintaining the highest quality standards and undertake stringent quality checks and utmost care for all our deliveries. However, customer satisfaction is of paramount importance to us and in the rare instance a customer is not happy with the received order, we extend the exchange option too.

All the orders are handcrafted and handled by humans and hence, certain variations in details or finish are inevitable. We run through multi-level quality checks before dispatching your order.

Exchange Eligibility Criteria :-

Domestic orders of Ethnic Rajasthan are eligible for exchange as per the below criteria:

Size-related issues or in cases, where you receive a wrong or damaged product.
Only if the original packaging and tags are intact & the product is not used or washed.
Only if they have been purchased from our website. For Ethnic Rajasthan products purchased from third-party sites/marketplaces, the customer is requested to refer to their specific terms & conditions.
If the customer doesn’t like the fabric/work of the garment. We are transparent about our garment process and materials use and we suggest the customers to properly read the product descriptions and check all the photos before ordering. If required, the customer can also contact us for more information about the product.

Your purchase order will not be eligible for exchange in the following cases:

Products purchased during sale/discounts or using voucher/coupon code are not eligible for return or exchange
Customized products or special bulk orders are not eligible for returns or exchanges.
International orders are not eligible for returns or exchange.
We make sure to showcase the actual colour of the clothing as closely as possible. However, owing to the difference in screen resolution/display settings of the device used by the customer and the camera lights, there may be 10-12% colour difference.
Made To Order products are not eligible for any exchange or return.

Exchange Information & Process :-

Next steps for the customer to follow if the purchase meets the exchange criteria above:

Exchange request must be notified to Ethnic Rajasthan within 7 days of receiving the product. The customer must email/WhatsApp with the order details, issue in the product along with images of the products. The images should clearly highlight the issue.
Please contact our customer care team via email or WhatsApp/call.

Write to us at ecom@ethnicrajasthan.com

Call/ WhatsApp us on 7726055682

In the case of the garment size exchange, the customer is requested to share the order number along with the received size, the issue with the current size and the new size they require.
After acceptance of the exchange request, Reverse pickup will be scheduled by our team or the customer needs to dispatch the purchased order within 4 days of accepting the exchange request.
In cases of reverse pick-up facility, there will be return shippinging charges according to the weight and type of product which is borne by the customer, which is to be paid online through payment link shared by us.
In case of exchange requests for receiving wrong or damaged product(s), we ensure a reverse pick-up facility at free of cost.
Upon receiving the product at our warehouse, it will be sent to the quality test department where it undergoes a thorough inspection. After we receive a go-ahead from the inspection department, our order management team dispatches a new piece in the desired size to the customer.
In certain circumstances wherein the replacement for the required garment is not available due to some reason, we inform the customer of the same and issue a credit note for the full amount of the product. For credit note usage, please refer to our Order & Payments section.

Returns Policy :-

We make sure every order is upto the customer's mark. However in the unfortunate case of any dissatisfaction we will be more than happy to sort things out.

In any case of manufacturing defect with the product, the defect must be notified to Ethnic Rajasthan within 7 days of receiving the product. The customer must email/whatsapp with the order details, defect in the product along with images of the damaged products. The images should clearly highlight the issue.

In such case the damaged product shall be picked up by Ethnic Rajasthan and their shipping partners and we will send the same replacement of the product.

However, customer can opt for a full refund or store credit of the value of the damaged goods if we are unable to send the same replacement of the product.

Any refunds shall be initiated only after the pickup has been completed and product is received by us.

In any other case of return, the issue must be notified to the company via email within 7 days of receiving the product. The customer can claim store credit or refund of the product returned after deducting the shipping charges as decided by Ethnic Rajasthan. Ethnic Rajasthan will arrange for the pickup and shipping of the product back to the company. If the customer opts for return of the product purchased in any offer or discount, only store credit will be issued. The customer can either ask Ethnic Rajasthan to arrange for pickup and shipping, in which case the refund amount would be the product value minus two way shipping charges as decided by Ethnic Rajasthan, or they can ship the product back to the company in which case only forward shipping charges will be deducted.

Refunds

Refunds are initiated by Ethnicrajasthan.com within 3-5 business days of fulfillment of refund conditions. After the refund has been initiated from our end it will take following number of days to reflect in your account.

Refunds Via Online Payments (Credit Card / Debit Card / Netbanking / UPI):

1. Netbanking: 3 working days

2. Debit Card: 7 working days

3. Credit Card: 9 working days

4 UPI : 5 working days

Refunds for COD payments:

In case of COD payments, you can either apply for a refund to your BANK ACCOUNT ONLY, which will reflect in your account within 5 working days.

For any more details on returns and refunds please feel free to contact us at sales@ethnicrajasthan.com.

In case the customer receives a damaged or torn parcel from our logistics partner, we request them to not accept the parcel and make a video of the damaged parcel and share it with us as soon as possible on our email id ecom@ethnicrajasthan.com along with their order number, name and address. We will try our best to resolve the issue within 4-5 working days.

PLEASE NOTE:

The request for size exchange will be catered to only once. Please make the decisions accordingly, contact us for assistance.

Exchange Shipping Address

After receiving confirmation for your exchange/return request from us, the customer is requested to ship the product to the following address:

Ethnic Rajasthan, B-112 opp. Brightlands Girls School, Near JMJ Jewellers, Vaishali Nagar, Jaipur, Rajasthan 302021